What are your hours of operation?
We are open Tuesday thru Saturday 8 am – 4pm.
Where is Sugar Plum Bakery located?
1353 Laskin Road, Virginia Beach, VA 23451
How large of a cake should I order?
Estimate how many guests will be attending you celebration, then visit our “Cakes” tab (add ability to click here) and you will find a section on cake sizes and servings. Please keep in mind all of our serving sizes are suggestions and generous portions at that.
Can I stop in to see what items are available for purchase?
Yes. We have cakes, cupcakes, cookies, pastries, signature desserts available daily for purchase. If needed we can write on cakes for you
Do you offer gluten free and diabetic friendly items?
At this time we do not offer gluten free or diabetic friendly items.
I have food allergies. Does Sugar Plum make anything wheat, dairy, or nut free?
We do not bake in an allergen-free environment. While we do have select products that do not contain wheat or nuts, all of our products are bakery in an environment where wheat, dairy, and nuts are present in high volumes. Due to the presence of these allergens at our baking facilities, we do not recommend consuming any of our desserts if you are allergic to wheat, nuts or dairy.
I have never ordered with Sugar Plum Bakery before. Where do I begin?
We have over 40 different signature cakes as well as basic birthday cakes offered in yellow or chocolate batter with butter cream icing. Signature cakes are listed on the website with descriptions. Images of custom cakes are available on an Ipad at the bakery. If you have a custom design, we ask that you visit the store and place your order in person.
I think I know what I want but have some questions before I place my order, what should I do?
We require 24 hours notice for orders. During busy holiday times we may not be able to honor the 24 hour notice due to the volume of cakes and other orders. Please feel free to call or stop by if you have questions and one of our retail staff will be able to assist you.
How far in advance should I place my order?
We require 24 hours notice for orders. During the busy holiday times we may not be able to honor the 24 hour notice due to the volume of cakes and other orders we have.
What kind of icing do you use?
We use buttercream icing. We offer chocolate or vanilla butter cream. We can flavor the icing with almond, banana, Sugar Plum fairy, orange, coconut, lemon, peach, brandy, rum, mango, strawberry, Bailey’s, mocha, cherry.
Will my cake be boxed?
We do have boxes for all sized cakes, 6 inch, 8 inch, 10 inch , 12 inch, quarter sheet and half sheet. 2 tiered cakes and cakes will not have a top so the cake will be exposed.
How do I transport my cake?
Be sure to keep the cake on a flat surface. We do not recommend placing cakes and other bakery items on slanted seats of the car. The cake is best placed in the floor board, trunk or back of SUV. We do not recommend holding larger cakes during transport. On hot days, be sure to use the AC and do not leave products in the car for any length of time without AC running.
Should I refrigerate my cake or cupcakes?
Cake with fillings, product that came out of the refrigerated cases, anything with chocolate, chocolate mousse, or Bavarian cream needs to be refrigerated.
How do I get information about wedding cakes?
Call the bakery to set up a wedding cake consultation. Consultations are available Tuesday through Saturday from 10am to 1pm. We recommend calling early as dated fill up quickly. Consultations are free and last about an hour. You can also visit our page on Wedding Wire.
What happens during a wedding cake consultation?
During the consultation you will meet with a wedding cake coordinator, sample cake flavors and fillings and look through our picture book for ideas. Please feel free to bring pictures, ideas and color swatches with you to discuss with the wedding cake coordinator. Please limit guests to four as space in our private consultation room is limited.
Do you deliver wedding cakes?
We do deliver wedding cakes primarily in Virginia Beach, Chesapeake and Norfolk. We do not deliver to Newport News, Portsmouth, Hampton or Williamsburg. Pick up is available.
What can I expect if I choose to pick up my wedding cake?
Stacked cakes will not have a closed lid. All cakes that are 12 inches and under will be boxed. All cakes above 12 inches will not be boxed. We recommend that you place the cake on a flat surface in your vehicle. We do not recommend a passenger holding the cake during transport. DO NOT LEAVE YOUR CAKE IN YOUR VEHICLE FOR ANY EXTENDED PERIOD OF TIME.